Thompson Electronics

Service Department

We care about you and your systems. Trust the service experts at Thompson Electronics Company for all your service, repair, and inspection needs.

Contact Our Service Department

We offer 24/7 service support. Call or email using the form below.

Standard Service Calls

To schedule a service call, please fill out the form or call:

800-323-3300 and select option 1

Your email or call will be answered during our normal business hours:

Monday – Friday:  7:00 am – 3:30 pm

Emergency & After Hours

If you need an emergency repair or after hours service, please call:

800-323-3300 and select option 1

Our on-call service technician will answer your call.

Monday – Friday:  3:31 pm – 6:59 am

Saturday and Sunday:  24 hours

Service Call Request Form


Our In-house Service Team

Martina Sidles

Martina Sidles

Service Manager

Anna Alexander

Anna Alexander

Service Coordinator

Lisa Lee

Lisa Lee

Service Coordinator

Wendi Wright

Wendi Wright

Service Support

Our Fully Licensed & Certified Technicians


Why use Thompson Electronics for your all your service needs?

Expert Technicians

Our team of technicians is highly trained, certified in their fields, and experienced to handle your systems with care. We provide service for audiovisual, communication, fire alarm, nurse call, and security systems.

No Minimums

We do not have costly minimums for travel, service, or repair time.

Professional Inspections

We offer inspections for any fire alarm system, not just the Edwards brand. All customers have online access to their reports.

Monitoring Services

We provide central station monitoring and online account access for customers’ ease of use. Learn more here.

Thompson Electronics Service Manager

See our past projects