Thompson Electronics
Service Department
We care about you and your systems. Trust the service experts at Thompson Electronics Company for all your service, repair, and inspection needs.
Contact Our Service Department
We offer 24/7 service support. Call or email using the form below.
Standard Service Calls
To schedule a service call, please fill out the form or call:
800-323-3300 and select option 1
Your email or call will be answered during our normal business hours:
Monday – Friday: 7:00 am – 3:30 pm
Emergency & After Hours
If you need an emergency repair or after hours service, please call:
800-323-3300 and select option 1
Our on-call service technician will answer your call.
Monday – Friday: 3:31 pm – 6:59 am
Saturday and Sunday: 24 hours
Service Call Request Form
Our In-house Service Team
Mara McDonough
Service Manager
Hannah Stotler
Service Coordinator
Jamie Libotte
Service Coordinator
Schuyler Jacob
Monitoring, Testing, & Inspection Manager
Anna Alexander
Account Support Specialist
Our Fully Licensed & Certified Technicians
Why use Thompson Electronics for all your service needs?
Expert Technicians
Our team of technicians is highly trained, certified in their fields, and experienced to handle your systems with care. We provide service for audiovisual, communication, fire alarm, nurse call, and security systems.
No Minimums
We do not have costly minimums for travel, service, or repair time.
Professional Inspections
We offer inspections for any fire alarm system, not just the Edwards brand. All customers have online access to their reports.
Monitoring Services
We provide central station monitoring and online account access for customers’ ease of use. Learn more here.
