Free text alerts from EM24
What you need
- Your account number
- Your password
- A mobile phone to receive texts
How to enroll
- Sign up at EM24alerts.com/text
- Or text ENROLL to (733) 725-4000
What happens next
After you sign up, reply to confirm text notifications. And that’s it! You will then recieve all non-criticial alarm noticiations about your system from EMERgency24.
You may add additional phone numbers to receive text alerts. All phones linked to your account will receive texts at the same time.
You may be notified up to 5 times in the first hour. If you have not confirmed receipt within the first hour, the monitoring center will begin calling you. Since these are low priority notifications, you will only be texted between 7:00 am and 10:00 pm.
PLEASE NOTE: Contact procedures for Life/Safety and other high priority alarms will not change. This mobile phone text feature is strictly non-critical notifications. You will not receive any marketing/advertising via the text messaging system.
This service is free to all EM24 customers. Thank you for choosing Thompson Electronics Company!
Please note: Emergency24 customers are currently being switched to use monitoring service from Rapid Response. This transition will take time, but will be completed for all customers by spring of 2022. If you have questions, please contact our Service Department at 800-323-3300, then press 1.