Customer Service Coordinator

We are looking for an experienced Service Coordinator to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention, and to meet their expectations. We are looking to fill an 8:00 am – 4:30 pm shift.

Responsibilities

• Answer service calls and emails
• Take ownership of customers issues and follow problems through to resolution through scheduling
• Create service tickets
• Schedule multiple technicians
• Keep accurate records and document customer service actions and discussions
• Maintain customer accounts to provide them with the best service and turnaround time for their needs
• Assist with office duties
• Maintain an orderly workflow according to priorities

Skills

• Experience in providing customer service support
• Proficiency in Microsoft and Google
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to work as a team player

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Can you pass a background check for the State of Illinois?

Education:

• Associate (Preferred)

Experience:

• Scheduling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person